Our Most Loved Rituals
"Lemon balm tea has been a soothing part of my evening ritual."
Customer Reviews
Midge bites usually drive me crazy, especially in the heat of summer — they normally re-ignite and itch like hell days later. I’ve tried just about everything, but the Aziel & Co ALLEVIO Stop Itch Salve gave me genuine relief. After using it for two days, the itching stopped and didn’t flare back up. I’m seriously impressed.”
I copped a nasty red ant bites and the itch nearly drove me mad — nothing was touching it. The ALLEVIO Stop Itch balm was the only thing that actually gave me relief. It calmed it down almost straight away and let me sleep properly. I even keep a tin in the caravan fridge now so it’s always on hand while we’re travelling the country.
3 Months ago
I drink Nettle Tea most mornings now and genuinely notice the difference. It tastes clean, earthy and balanced — not bitter like others I’ve tried. Aziel & Co feels thoughtful and intentional, not mass-produced wellness.” Just learnt it is great for men's prostates- will be getting my partner on it too. :)
Verified customer
It’s refreshing to support an Australian brand that clearly puts quality first. Aziel & Co doesn’t try to be everything to everyone — it just does what it does really, really well.”
I have purchased Dandelion, Sage and the Allevio stop itch! It bloody works!
Loyal Customer
FAQ
-
Domestic shipping can take up to 7 business days.
Foreign shipping could take up to 14 - 21 business days from fulfilment date.
Due to global supply chain challenges, overseas shipping times could be longer than usual.Please see the WavWatch FAQ and product page more details regarding delivery.
-
All our products are subject to quality control.
Our warranty provides a guarantee against manufacturer defects.
The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 business of noticing any defects.
It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects. -
Yes, we offer full and partial refunds.
Please enquire for more information about our Refund policy. -
We use all major carriers, and local courier partners. Use the shipping estimator in the cart to check your shipping rates.
-
Pre-Order Policy | Aziel & Co
At Aziel & Co, some products may be offered as pre-order items. This allows customers to secure high-demand products before they arrive in stock.
Please read the following policy carefully before placing a pre-order.
🛍️ What Is a Pre-Order?
A pre-order means the product is not yet in stock but is available for purchase in advance. By placing a pre-order, you reserve stock from an incoming shipment.
Pre-order items will be clearly marked on the product page.
💳 Payment for Pre-Orders
• Full payment is required at the time of purchase to secure your item.
• Orders are processed once payment has been confirmed.
• Pre-order purchases are treated as confirmed orders.⏳ Estimated Shipping Timeframes
Each pre-order product will display an estimated dispatch window. These timeframes are based on information provided by suppliers and logistics partners.
Please note:
• Dates are estimates only, not guaranteed delivery dates.
• Manufacturing schedules, freight timelines, and customs clearance may affect arrival.
• Delays outside of Aziel & Co’s control may occur.⌚ WavWatch Pre-Orders
WavWatch products may be supplied via specialist third-party partners. As a result, pre-order delivery timelines may be influenced by:
• International freight schedules
• Customs processing
• Third-party logistics handlingWhile we work closely with partners to minimise delays, Aziel & Co cannot guarantee exact arrival dates for WavWatch pre-orders. We will provide updates if timelines change.
📦 Shipping of Mixed Orders
If your order contains both:
• In-stock items and
• Pre-order itemsYour order may be held and shipped together once all items are available.
If you would like in-stock items shipped separately, please place separate orders or contact us (additional shipping fees may apply).
❌ Cancellations
• Pre-orders may be cancelled within 24 hours of purchase.
• After this period, cancellations may not be possible as stock allocation and supplier commitments are made.
• Approved cancellations may incur payment processing or administration fees.🔄 Refunds
If a pre-order item cannot be fulfilled due to supplier cancellation or stock unavailability, a full refund will be provided.
📩 Communication
We aim to keep customers informed and will notify you of:
• Shipment updates
• Unexpected delays
• Changes to estimated dispatch windowsFor questions, please contact: [your support email]
💛 Our Commitment
Pre-orders allow us to offer innovative and in-demand products, but they require coordination with global suppliers and freight networks. We appreciate your patience and understanding as we work to deliver your order as quickly as possible.