Pre-Order Policy | Aziel & Co

At Aziel & Co, some products may be offered as pre-order items. This allows customers to secure high-demand products before they arrive in stock.

Please read the following policy carefully before placing a pre-order.

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🛍️ What Is a Pre-Order?

A pre-order means the product is not yet in stock but is available for purchase in advance. By placing a pre-order, you reserve stock from an incoming shipment.

Pre-order items will be clearly marked on the product page.

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💳 Payment for Pre-Orders

• Full payment is required at the time of purchase to secure your item.
• Orders are processed once payment has been confirmed.
• Pre-order purchases are treated as confirmed orders.

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⏳ Estimated Shipping Timeframes

Each pre-order product will display an estimated dispatch window. These timeframes are based on information provided by suppliers and logistics partners.

Please note:

• Dates are estimates only, not guaranteed delivery dates.
• Manufacturing schedules, freight timelines, and customs clearance may affect arrival.
• Delays outside of Aziel & Co’s control may occur.

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⌚ WavWatch Pre-Orders

WavWatch products may be supplied via specialist third-party partners. As a result, pre-order delivery timelines may be influenced by:

• International freight schedules
• Customs processing
• Third-party logistics handling

While we work closely with partners to minimise delays, Aziel & Co cannot guarantee exact arrival dates for WavWatch pre-orders. We will provide updates if timelines change.

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📦 Shipping of Mixed Orders

If your order contains both:

• In-stock items and
• Pre-order items

Your order may be held and shipped together once all items are available.

If you would like in-stock items shipped separately, please place separate orders or contact us (additional shipping fees may apply).

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❌ Cancellations

• Pre-orders may be cancelled within 24 hours of purchase.
• After this period, cancellations may not be possible as stock allocation and supplier commitments are made.
• Approved cancellations may incur payment processing or administration fees.

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🔄 Refunds

If a pre-order item cannot be fulfilled due to supplier cancellation or stock unavailability, a full refund will be provided.

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📩 Communication

We aim to keep customers informed and will notify you of:

• Shipment updates
• Unexpected delays
• Changes to estimated dispatch windows

For questions, please contact: [your support email]

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💛 Our Commitment

Pre-orders allow us to offer innovative and in-demand products, but they require coordination with global suppliers and freight networks. We appreciate your patience and understanding as we work to deliver your order as quickly as possible.

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